Theses conditions cover the loan facility which we have agreed to make available to you on the specific terms contained in the Specific Conditions attached to these conditions.

Agreements defined as the agreement between us and you relating to the Loan incorporating: (a) These conditions; (b) Short Term Loan application.

The term business day is defined as a day on which banks in the United Arab Emirates are open for business.

Loan is defined as the principal amount borrowed by you under the Agreement or, as the case may require, the amount owed by you to us at any time under the Agreement.

Loan Disbursement: the approved loan amount will be disbursed into the Borrower's provided Account/IBAN (IBAN: International Bank Account Number) after deducting the processing fees and after cooling-off period waiver.

Loan Repayment: the Borrower will provide a direct debit authority (DDA) for authorizing Reem Finance to deduct the installments directly from their account.

The Borrower may make payments for certain activities through direct payment to Reem Finance bank account or through a payment link which will be shared by MNT Halan only as necessary.

1. All charges, commissions, and fees are exclusive of Value Added Tax (VAT) or any similar sales tax, and the Customer agrees to pay any applicable VAT.
2. Interest will be calculated on the daily balance of the drawn and unpaid amounts of the loan from the withdrawal date, based on the actual number of days lapsed in a 365-day year, added to the loan balance, and paid with the monthly installments.
3. Reem Finance will charge commissions, fees, and expenses on the loan as per the instructions of the Central Bank of the United Arab Emirates (UAE), and as per the Key Facts Statement and the schedule of charges available on Reem Finance website, subject to amendments.
4. Reem Finance reserves the right to amend the terms & conditions at its sole discretion, with 60 days prior notice to the Borrower.

1. Reem Finance may, at any time prior to disbursal of a Loan, cancel its commitment to grant the Loan, reduce the amount of a Loan stated in the Loan Application or delay disbursal in any of the following circumstances (Borrower will be notified upfront):
   1. There is a material or adverse change in your circumstances since you completed the Loan Application, or any of the information or financial details given in support of the Loan Application is or becomes inaccurate.
   2. Reem Finance has not completed enquiries about you to its satisfaction or its enquiries reveal information about you that is not to its satisfaction.
   3. Reem Finance discovers any contradictory information that is relevant to Reem Finance's decision to grant you a Loan.
   4. Reem Finance is of the view in its sole discretion that you will be unable to comply with any of its instructions or to register any required Security (if applicable).
   5. Reem Finance determines in its sole discretion that there are restrictions under Applicable Laws to granting you a Loan.
   6. Any of the Loan Terms, the Consumer Banking Terms and Conditions, the Loan Advice and/or any other conditions for approval are not in Reem Finance sole discretion fulfilled or not capable of being fulfilled; and/or.
   7. Any other reason.
2. You may, at any time prior to disbursal, request that Reem finance cancel a Loan, subject to you being liable for any applicable Charges and any accrued commitment fees if your request is after cooling-off period expiration or if you waived your right to the cooling-off period.

1. The loan term concludes, and all outstanding installments, interests, as well as any additional fees and expenses, become immediately due and payable, with notices provided to the customer or a court ruling, and it doesn't affect any other rights of Reem Finance as outlined in this Agreement or in accordance with the law, in the event of the following occurrences:
   1. Customer's termination for any reason.
   2. Violation of obligations under this Agreement.
   3. Failure to pay two consecutive installments without Reem Finance's approval.
   4. Submission of incorrect information or documents to Reem Finance.
   5. Grounds indicating the inability of the Customer or guarantors to fulfill obligations.
   6. The Customer's permanent departure from the country.
   7. The Customer's death (as per applicable laws).
2. In the event of any of the above occurrences, Reem Finance will be entitled to cancel the Loan with notice period and demand full repayment immediately, report the default to the appropriate regulatory authorities affecting the rating, and bring legal proceedings against customer. This will also cause the loan schedule to include late payment fees and accrued interest which may extend or increase the tenor or payment due by customer.

1. If a payment falls due on a non-business day, it shall be made on the following business day.
2. Reem Finance's books and records are conclusive unless proven otherwise by applicable laws.
3. Non-exercise or delay in exercising Reem Finance's rights does not waive terms and conditions.
4. Reem Finance delegate MNT Halan Information Technology LLC for debt collection, and the Customer authorizes the provision of relevant information.
5. The Customer is prohibited from assigning or transferring any of their rights or obligations under this agreement to third parties without obtaining the prior written consent of Reem Finance. The Customer acknowledges that Reem Finance has the unconditional right to assign or transfer any of its rights under this agreement, including guarantees, or any other securities, to any authority, after notifying the customer in writing.
6. Subject to Article 3, Reem Finance may disburse the amount of the Loan by way of bank transfer into the relevant Disbursement Account.
7. This agreement is in both Arabic and English, and in case of contradiction, the Arabic text prevails. Each party retains an original set after execution.

This Agreement follows the laws of the UAE and the Emirate where the loan account is opened. Disputes are subject to the jurisdiction of the Emirate where the loan account is opened, with Reem Finance having the option to initiate proceedings elsewhere.

Written notices between parties are valid when addressed to the specified addresses through registered email, mail or hand delivery with acknowledgment of receipt, unless a change of address is communicated in writing.

This agreement is valid, executed with all terms, and binding among the parties and successors from the signing date until the payment of all Customer liabilities to Reem Finance.

• Direct: +97126918400
• Email: customerservice@rf.ae
• Complaints: complaints@rf.ae

If you are not satisfied with the resolution, you can escalate your complaint via the independent Ombudsman Unit "Sanadak" established by the Central Bank of the UAE.

• Website: www.sanadak.gov.ae
• Telephone: 800 (SANADAK) 726 2325

For more information or assistance, please refer to our website or our dedicated customer service representative by contacting +971 55 296 2209.